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I am out of the USA, how do I pay?
I am in the USA, how do I pay?
I live in San Antonio, may I pick up my item in person?
Do you have more than one of a specific item availible?
How do I find what I'm looking for?
I can't see a picture for the item
I saw an item and now I can't find it
How do I ask you a question?
Any user tips for the online store?
May I pay with Paypal?
I'm having problems with checkout
I didn't get your e-mail after I ordered
What is Ecrater?
How do you ship items?


I am out of the USA, how do I pay?
Mailed payment only, payment must be in US funds by POSTAL money order ONLY. A Postal Money Order is purchased in your country's Post Office and may be cashed at a US Post Office. Some countries, including the UK and Australia no longer offer them, please ask your local Postmaster if unsure. I DO NOT accept checks or "regular" international money orders purchased out of the USA. Please make payment payable to HERB'S HUT. Email ("contact seller") for other questions/options. NOTE TO UK, AU and other countries, S&H charges are listed on EVERY ITEM PAGE text, though are often not shown in checkout. I DO NOT OFFER FREE S&H abroad. Sorry, no Paypal, Google or other online payments accepted.

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I am in the USA, how do I pay?
I accept mailed payment by money order or check (all checks have 10 day hold). Sorry no Paypal, Google or other online payments. Texans must pay sales tax. Make all payments payable HERB'S HUT, mail to HERB'S HUT PO BOX 18412 SAN ANTONIO, TX 78218-0412, please make payable to HERB'S HUT.

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I live in San Antonio, may I pick up my item in person?
You may pick up orders placed thru checkout weekends at HERB'S HUT in the Eisenhauer Road Market, see www.myspace.com/herbrocks for directions and hours. You must let me know you are coming BEFORE a given weekend, or I may not have your item(s) with me at the shop.

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Do you have more than one of a specific item availible?
All listings are for one item only, unless otherwise noted, regardless of how many the checkout allows you to enter. Most listed items I have only one of, and when it's gone, it's gone. Some items I do have in small quantities. If you need more than one, please e-mail to inqire. Special orders and want lists are also welcome.

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How do I find what I'm looking for?
Click on any of my items shown on my Home page (or anywhere in the store), then click on the "Show All Products" link. You can also browse using the Categories link on my Home page. You may look for specific items using the Search bar at the top of the page, but as some keywords do not show in search or are very common, please browse the full lists so you don't miss anything! More search tips below.

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I can't see a picture for the item
The pic may be broken, deleted or most likely, I have not added it yet. Please check the listing later, if still no pic, message me with the item's title and I will e-mail you one as soon as possible. Some of the listing pics are in low resolution, actual items are usually brighter, with much more detail and color. Please message if you need more pics for any item, or different angles. Also, except for picture discs, alternate art or autographed items, I do not usually include a pic for media items (Cds, tapes, LPs..). Please message if you need one.

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I saw an item and now I can't find it
It may have been taken out for editing, or it sold, either on online or in my weekend shop. It may also still be availible, please message with any questions.

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How do I ask you a question?
Please click on the "Contact" link at the bottom of this page for options.

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Any user tips for the online store?
Enter SALE in the search bar to find reduced price items, some as low as .99 cents! Enter TEXAS for hard to find Texas bands and memorabilia, HOLIDAY for holiday music and PRISM for rare 70s-80s prism patches and pins. Other useful keywords are COUNTRY, PUNK, RAP, LATIN. Search for shirts by size: "SHIRT" plus L, XL, 2XL, 3XL or LS (long sleeve). You must spell out "SMALL". When viewing in categories, set items per page to 80 for easy veiwing. If you use the Search bar while viewing a category, it will only show results in that category. To search the entire store, use the Search bar on the Home page.

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May I pay with Paypal?
I am now accepting Paypal to registered Paypal addresses on a limited basis. You may not use Paypal during checkout, but I will email a Paypal invoice on request. All orders payed by Paypal must include USPS tracking, $15 additional on global orders, $3 additional on most USA orders. I reserve the right not to accept Paypal from certain buyers or countries.

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I'm having problems with checkout
The checkout is automated and I'm still figuring out the bugs. Be sure to complete all requiered fields and continue through all the screens. I ship items worldwide so don't worry if it tells you I don't ship to where you are. If it will not take your mailing address, include your full mailing address in the type-in box, and again when I e-mail you personally for confirmation. Checkout does not calculate Out Of USA S&H total. Also, the checkout does not combine S&H, if you are purchasing multiple items I may send you the adjusted S&H total myself with the confirmation e-mail. Please make all payments payable to HERB'S HUT. Please contact me if you have any questions or problems during checkout, sorry for any inconvienience.

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I didn't get your e-mail after I ordered
When you place an order you will recieve an automated email from noreply@ecrater.com, I then send you a e-mail personally with any adjustments, usually within the day. If you do not receive the automated email, your order may not have been placed, please try again and be sure to continue through all the screens. Also, please check your e-mail settings, spam filters and trash. I reply personally to all e-mails sent to me, you can also leave me voice mail, see the Contact link for more info.

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What is Ecrater?
Ecrater.com is a webstore building site I use to host my online store. My individual listings also appear there with those of other sellers. If you found me thru Google and are unsure if you are in my store or the main Ecrater site, go to my home page at http://www.herbrocks.ecrater.com

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How do you ship items?
Items are mailed by USP, usually first class or media. Most out of USA items are sent by air-mail. I usually ship items twice a week. If you need additional USP services including Priority Mail, confirmation or insurance, email me for additional service charges BEFORE sending payment.

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Last Updated: 23 Sep 2017 08:56:20 PDT home  |  about  |  terms  |  contact
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